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Call Recording

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RedBox Recorders provide mission-critical solutions for emergency services, local government, financial institutions and contact centres, where customers require simple, reliable solutions for compliance, legal disclosure, quality management or improved service delivery.

Red Box Recorders software solutions cover everything from voice and data capture, storage and event logging, to retrieval, playback and analysis. Their latest multi-function products incorporate smart, reliable and cost-effective technologies that businesses need, including Web-based interfaces that give worldwide access to replay, configuration and maintenance.

With over 20 years’ experience in the voice recording industry, it’s little wonder, that Red Box Recorders are used worldwide in over 120 countries.

Red Box Recorders are tested and approved for use with IP Trade TPO solution for private wires. Redbox and IP trade designed a silent suppression feature so that the recorder is able to detect via VAD – Voice Activity Detection when to stop and start recording on the private wires so that the call is not constantly being recorded.

Designed and optimised for mixed telephony environments, such as VoIP, TDM, CTI and data, the recording solution can deliver up to 500 concurrent VoIP recordings, 480 E1 channels or 240 traditional telephony or radio connections. The recorder can manage any mixture of recording inputs, up to 500 per server, with unlimited recording capacity across multiple recording servers. In this way, it makes front- and back-office recording easily achievable, whatever technologies, infrastructure or systems the organisation uses.

The system integrates with IP Trade turrets to ensure every communication is recorded and correlated against the specific device and trader. The solution enables the voice recorder to be located anywhere on the network, which is ideal for business continuity planning.

With Quantify Call Management software, businesses can reduce communication and call billing costs by up to 30%. It helps improve employee productivity by identifying non-business outgoing calls and detects network abuse or fraud – all unnecessary costs.

The perfect call accounting tool

Quantify Call Management gives web-based ‘dashboard’ views of activity from all your call systems in near real-time, together with flexible call reporting, statistics and data visualisation. Better still, the software monitors VoIP quality of service (QoS) to ensure you receive good call quality from your network provider.

So you won’t just benefit from effective call logging; you’ll optimise resources and be able to control your budgets more easily.

 

Quantify Assure: Daily System Check

REDBOXQUANITIFY

The World’s First Automated Audio Recording Verification Tool

To ensure compliance, it is essential for an organisation to regularly examine its communications infrastructure to confirm it is functioning correctly and recording all critical communications.

Leading organisations in the finance industry spend millions of pounds each year manually checking that audio is being recorded; this task can be disruptive to operations and may not provide total assurance of compliance.

100% Assurance, Zero Disruption

Assure: Daily System Check is the world’s first software tool for automated verification of audio recording. It delivers the highest possible standard of compliance assurance available, 24/7.

Assure: Daily System Check provides an unprecedented level of confidence that an organisation is recording calls, immediately identifying problems that could disrupt business and create compliance risk. It reliably conducts scheduled in-depth analysis on 100% of an organisation’s

communication devices, including trader turrets, soft turrets, Unified Communications and traditional telephony, with comprehensive reporting to enable fast identification and resolution of problems.

Assure: Daily System Check provides total flexibility, allowing checks to be scheduled outside business hours to minimize disruption. It saves time and money by replacing the task of manually testing recorded devices each day.

Verify recording on trader turrets, soft turrets, Unified Communications, traditional telephony and mobile.

 

Key Features

Real-time Assurance
Assure: Daily System Check integrates seamlessly with the Quantify Insight dashboard to provide a detailed inspection of recording system health, live progress and individual device status.

 
Accurate Diagnosis
Instantly identify and locate problems such as failed recordings and device connection failures.

 
Flexible Scheduling
Choose the target devices, frequency and duration of system checks.

 
Quality Replay
Replay recordings from any checked device for additional verification.

 
Exemption Verification
Easily verify that exempt users are not being recorded.

Daily System Check is part of the Quantify Assure range of products and services designed to deliver the highest level of recording compliance.Assure Yourself of Compliance

Integration with Quantify Insight means it’s easy to view Assure: Daily System Check test results

 

Detailed reports enable you to see an overview of all completed tests, including reasons for device failure

 

 

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Our clients

We had originally short listed Linx-Networks with two other firms. We are now more then ever convinced we made the right choice as not only is the product the best and most advanced on the market but the after sales support has been second to none.

They went beyond their call of duty in helping us sort out other issues not directly related to the turrets. I wouldn’t hesitate to recommend Linx-Networks to others as we are extremely happy with the product, service and management.

Venture Commodities