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Daiwa Capital Markets Case Study


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Market Sector: Finance

Business Function: Investment Banking across Equity, Fixed Income, Equity & Debt Capital Markets and Global Convertible Bonds

Key business requirements: An easy to administer voice and data recording solution that integrates with existing telephony and trading systems to capture and securely store voice and data communications and transactions, and helps ensure compliance with Financial Conduct Authority (FCA) regulations in the UK.


Quantify Recording Suite from Red Box Recorders helps Daiwa meet its business and compliance needs by:

  • Capturing the voice and data communications of 450 personnel across the trading floor and back office of its London headquarters
  • Recording IP Trade™ turrets and Cisco® telephony in just one server, resulting in a lower footprint
  • Archiving recordings to secure network storage to comply with the company’s data retention policy
  • Delivering automated failover for resilience and ongoing business continuity and compliance

About Daiwa Capital Markets Europe Ltd

Daiwa Capital Markets Europe Limited is the wholly owned investment banking subsidiary of Daiwa Securities Group Inc., one of the largest brokerage and financial services groups in Japan. From its London headquarters and offices in Europe, the company operates across business areas including Equity, Fixed Income, Equity & Debt Capital Markets and Global Convertible Bonds. In 2014 the firm celebrated 50 yearsin London.

The Challenge

The existing recording solution being used by Daiwa Capital Markets Europe Limited did not meet its requirements. Being difficult to use and administer, routine system changes and updates were time consuming and created a strain on valuable internal resources.

Daiwa needed a flexible voice and data recording solution that would enable the secure recording of all internal and external voice and data communications relating to the reception and transmission of orders and transactions. The system needed to be easy to use and quick to update when required.

The Solution

After enlisting the expertise of Linx-Networks, Daiwa chose Quantify Recording Suite from Red Box to record the audio communications of 450 personnel at its company headquarters in London. This included a mixture of IP Trade turrets and Cisco phones across its trading floor and back office.

As a certified partner of both IP Trade and Cisco, Red Box was able to offer Daiwa the confidence that its Quantify solution would meet the highest standards for integration and interoperability.

By capturing the activity across all trading and telephony devices on a single server, Quantify helps Daiwa to minimise its footprint in an environment where space is at a premium. In addition, to support Daiwa’s need for business continuity and ongoing compliance with financial regulations, Red Box deployed a resilient pair of Quantify recording servers to provide failover in the event of hardware failure.

Quantify Search and Replay enables Daiwa to securely capture and quickly retrieve recordings using searchable system metadata and to export recordings so that they can be shared with regulators. Recordings are archived to storage and retained in line with Daiwa’s one year retention policy.

Daiwa Capital Markets Europe Limited, said: “With our compliance demands increasing it is important for us to choose solutions that not only help us comply with regulations, but save us time by being easy to use and administer. Red Box and Linx-Networks have delivered a recording solution that meets these criteria and also enables us to add or redeploy channels to meet the changing needs of our business, giving us greater flexibility.”

Will Hopkins, Head of Global Finance Sales at Red Box Recorders, said: “The reality of conducting business in the current regulatory environment is particularly challenging and it is important for financial organisations to demonstrate to regulators that they have a resilient, robust voice recording system in place. At Red Box we are committed to developing solutions that fully support the needs of our customers and partners.”

Gareth Malone, CEO at Linx-Networks, said “It was vital for Linx-Networks to deliver to Daiwa Capital Markets a recording solution to meet their precise requirements and install the solution with no disruption to the traders or back office operation. Red Box was the most suitable solution for Daiwa due to the Cisco and IP Trade full integration – it was important to capture calls for Cisco users (back office) and the traders’ dealer boards equipped with broker lines with the silent suppression feature. We are happy to say the migration was very successful with no disruption to Daiwa.”

Linx-Networks Red Box Recorders


About Red Box Recorders

Red Box Recorders is a leading provider of voice and data recording solutions for financial compliance. The company works with organisations all over the world affected by regulations designed to deter malpractice and improve market confidence.  By storing a secure and unequivocal record of trades and other business activities, Red Box enables banks, brokers and traders, as well as other organisations, to avoid financial penalties and reputation damage by detecting and preventing abuse.

The Red Box Quantify Recording Suite is highly scalable and integrates seamlessly with established telephony, trading and Unified Communications platforms.  Delivering the resilience required to meet all compliance needs, it captures recordings securely and provides businesses with the functionality to verify facts, investigate complaints and provide evidence to regulators.

Red Box has offices worldwide and is supported by a global network of partners to deliver the highest levels of service and support.

About Linx-Networks

Linx-Networks prides itself on service and reputation. We listen to our clients and customise each of our services around your business.

Linx-Networks is one of the few London city based companies that gives your business a more personal touch.

We specialise in Trading Turrets, IP Telephony, Voice & Mobile Recording, Managed Services and Cloud Solutions.

Working with the biggest names in technical services for financial trading & command and control, we provide solutions across the city of London and Europe.

For more information contact our sales team on +44(0)20 3668 0828

Our clients

We had originally short listed Linx-Networks with two other firms. We are now more then ever convinced we made the right choice as not only is the product the best and most advanced on the market but the after sales support has been second to none.

They went beyond their call of duty in helping us sort out other issues not directly related to the turrets. I wouldn’t hesitate to recommend Linx-Networks to others as we are extremely happy with the product, service and management.

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