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Support Engineer

Technical Support Engineer


Your role

We are currently looking for a talented and bright Support Engineer to provide technical support to our customers specifically for banks, hedge funds and brokers in the city of London and to ensure all on premises /cloud services targets and Service Levels are met. You will also be trained on all aspects of dealer board and Voice recording within a trading floor.

Your responsibilities

·To resolve customer’s technical queries.

·To support and monitor Juniper firewalls

·Where necessary to answer the phone and provide a 1st /2nd line support.

·Assist in account management.

·To provide 1st /2nd line technical support to ensure the problem is resolved as quickly and efficiently as possible

Core functions

A. Primary functions

  • To deal with customers and colleagues in a courteous, professional, and efficient manner, both face to face and on the telephone.
  • To provide a resolution to the problem as quickly and efficiently as possible

B. Working within the support team

  • Liaise with the engineers to support all of our customers
  • Share any specialist knowledge and experience with your colleagues

C. Field Support/Specialist Services

  • Provide field support when required

Candidate Specifications and Skills

  • Excellent communication and social skills
  • VMware ESXI implementations and administration skills.
  • Networking and windows skills.
  • VOIP, SIP.
  • Juniper or equivalent firewall support and VPN IPsec tunnel.
  • Dealer boards & Voice recording support
  • A keen interest in all aspects of networking.
  • The ability to work as part of a team and also individually
  • Friendly personality & Willing to learn.
  • Computer Science degree ( Desirable)

·Knowledge of CISCO Networking and Cisco Voice.

·Working within the banking industry.

·Knowledge of IP Networking and SIP Protocol ( Wireshark)

·CCNA, CVOICE is desirable.

Our clients

With our compliance demands increasing it is important for us to choose solutions that not only help us comply with regulations, but save us time by being easy to use and administer. Linx-Networks have delivered a recording solution that meets these criteria and also enables us to add or redeploy channels to meet the changing needs of our business, giving us greater flexibility.”

Daiwa Capital Markets