Support Engineer

Linx-Networks are looking for a keen, smart, quick learner with passion in technology to join our growing team in the City of London to work along side with our customers in banking industry.

Your role

To provide 1st & 2nd line technical support to customers specifically for banks, hedge funds and brokers in the City of London and to ensure all (SLA) Service Level Agreements are met.

Your responsibilities

• To resolve customers technical queries on trading floors.
• Where necessary to answer calls and provide 1st line call logging.
• To provide 1st line technical support to ensure the problem is resolved as quickly and efficiently as possible.

Primary functions

• To deal with customers and colleagues in a courteous, professional and efficient manner, both face to face and on the telephone.
• To provide a resolution to the problem as quickly and efficiently as possible.
• To ensure your call queue stays within the agreed SLA limits.
• Pre-sales activity’s.
• Follow correct strategies and procedures.
• Implement standard working practices.

Working within the Helpdesk

• Liaise with the engineers to support all of our customers.
• Escalate calls to senior engineers.
• Ensure that all documentation is kept up to date.
• Share any specialist knowledge and experience with your colleagues
• Provide field support when required.

Candidate Specifications

You will be passionate about technology with a desire to progress your career within a very successful, exciting environment. Some 1st or 2nd line support experience is preferred.

• Excellent communication and social skills
• A keen interest in all aspects of IT
• The ability to work as part of a team and also individually
• Friendly personality
• Willing to learn

Desirable

• Knowledge of CISCO Networking and Cisco Voice
• Microsoft Servers knowledge
• Working within banking industry.

Contact: Duraid Haddad

Reference: Support engineer

Get in touch today

Phone us

+44 20 3668 0828

Email us

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